Co-sourcing is an outsourcing model that calls for a collaborative partnership where you retain significant control and decision-making authority over a specific business function. Unlike traditional outsourcing, which involves transferring complete control to an external provider, co-sourcing keeps you actively involved in both strategic and operational decisions. This approach offers the flexibility to adapt quickly to market changes while benefiting from the expertise of a specialized partner. Co-sourcing enhances efficiency and scalability without sacrificing oversight, making it a highly effective strategy for SMEs seeking both control and growth.

All our co-sourcing services are delivered from Nairobi, Kenya, where we have over 120 resources dedicated to serving the North American market. Kenya is an ideal location for co-sourcing due to its position as one of the leading digitally connected countries in Africa, ensuring reliable and high-speed internet connectivity for seamless communication and operations. The country also boasts a highly skilled labor force, with a strong emphasis on education and technology, making it well-suited to handle a variety of specialized tasks. Additionally, the time zone difference allows for extended business hours and increased productivity for our clients. By choosing Kenya for co-sourcing, you gain access to a talented pool of professionals who are adept at delivering high-quality services efficiently and effectively.

We know that cost is a key concern for small businesses, which is why our pricing models are flexible to suit your budget. Whether you prefer hourly rates or fixed project pricing, we’ll work with you to find the most cost-effective solution. We’re also happy to provide a rate card to help you make the best decision for your business.

Co-sourcing can save small businesses 30-50% on labor and operational costs, which is crucial for managing tight budgets. By letting experts handle non-core tasks, you can streamline your operations and focus on what you do best. This shift not only improves efficiency but also boosts productivity, allowing you to grow your business without the overhead of managing every detail in-house. Additionally, outsourcing provides access to advanced tools and industry know-how, helping you stay competitive and adapt to changes quickly.

In all our engagements, we exclusively use client-provided tools to store the data we work with. This can include your OneDrive, SharePoint site, or any other client-designated data storage solutions. For all data in transit, we comply with applicable regulations and implement robust security protocols, such as data encryption and secure access mechanisms. To ensure these rules are consistently followed, we conduct regular audits and provide ongoing staff training, ensuring our team adheres to the highest standards of data security and confidentiality.

All work is managed from our local office in Calgary, ensuring you have a dedicated, local point of contact in your time zone to handle escalations promptly and effectively.

For each small business client, we assign a dedicated account manager who oversees quality assurance (QA) to ensure your standards are consistently upheld. Additionally, our offshore team operates under the guidance of a QA lead who rigorously monitors all deliverables to maintain high-quality results.

To reinforce our commitment to excellence, we conduct regular audits, maintain clear feedback loops, and provide transparent reporting. This ensures you’re always informed and that we remain accountable. By combining local management with a global workforce, we deliver precision-driven service tailored to meet your specific needs.

We understand the unique challenges small businesses face, and our experience spans a wide range of industries, including Oil & Gas, healthcare, finance, retail, telecommunications, and technology. We focus on delivering tailored solutions for small and medium-sized enterprises (SMEs) like yours, ensuring we meet the specific needs of your industry.

We believe in maintaining clear and open communication with our clients, especially small businesses that rely on close collaboration. You’ll have a dedicated account manager who keeps you updated and coordinates everything smoothly. We use tools like Microsoft Teams, email, and project management software to stay in sync with you. Plus, with our co-sourcing model, we integrate seamlessly with your team, participating in regular meetings as needed to esure we're always aligned.

Absolutely! We offer 24/7 support to ensure your operations run smoothly at all times. Our team is spread across different time zones, so we’re always available whenever you need us, giving you peace of mind that help is just a call or message away.

We understand that clear communication is essential for small businesses. Our team is fully equipped to handle cultural and language considerations seamlessly. English is the official language in Kenya, and our team is fluent, ensuring effective and clear communication at all times.

Additionally, our team members are highly skilled, well-educated, and culturally aware, enabling us to adapt to your business needs while maintaining a professional and personalized approach. You can trust us to provide the exceptional service your business deserves, without any concerns about cultural or language barriers.